Returns and refunds

• Ready-made items may be returned unworn and unused within [returns window in days] days of delivery.
• Custom-stitched garments are made to your measurements and cannot be returned for change of mind. If a garment is faulty, or does not match the measurements recorded on your order, we will put it right at no cost to you. [CONFIRM this non-returnable rule with IRO Fashion and a legal advisor]
• Nothing here removes your rights under Sri Lankan consumer protection law for goods that are faulty or not as described.

To return a ready-made item, it must be:

• Unworn, unwashed and unaltered.
• In its original condition, with any tags still attached.
• Returned within [returns window in days] days of the delivery date.

Start a return by contacting [customer contact email] with your order reference (it looks like IRO-S-… and appears in your order history). We will confirm the return address before you send anything.

Return postage for a change-of-mind return is paid by [who pays return postage]. Where an item is faulty or we sent the wrong thing, we pay.

A made-to-measure garment is cut for one person and cannot be sold to anyone else, so we cannot accept it back simply because you have changed your mind. This is the normal position for bespoke tailoring and is why we take time over measurements before cutting.

We will always put things right, free of charge, where:

• The garment does not match the measurements recorded on your order.
• There is a fault in our workmanship — stitching, finishing or construction.
• The garment is not the design, fabric or colour that was agreed.

Where the recorded measurements were followed correctly but the fit is not what you hoped for, we will quote for an alteration. Please raise any fit concern within [alteration request window] of receiving the garment, before it is worn, washed or altered elsewhere.

Where you supplied the fabric, we cannot be responsible for faults, shrinkage or colour behaviour inherent in that fabric.

Tell us within [fault reporting window] of delivery and send a photograph if you can. We will offer a repair, a replacement or a refund, and we will cover the cost of returning the item.

• Custom-stitched and altered garments, except as described above.
• Items made from fabric you supplied, except for faults in our workmanship.
• For hygiene reasons, [list of hygiene-exempt item types].
• Items damaged by wear, washing or alteration after delivery.

Approved refunds are made to the original payment method. Once we have received and inspected the returned item, we aim to issue the refund within [refund processing time]; your bank may take longer to show it.

Delivery charges are refunded when the return is our fault, and are not refunded for a change-of-mind return. Deposits paid towards custom stitching are non-refundable once material has been cut, because the material and labour have already been spent.

You may cancel a ready-made order at no cost any time before it is dispatched. A custom stitching order may be cancelled at no cost before cutting begins; after that, [cancellation charge after cutting] applies.

Email [customer contact email], call [customer contact phone], or visit us at 178 Thevaththa Gamagoda, Kalutara South, Sri Lanka. Please do not send a return before we confirm the address.