Returns and exchanges

• Ready-made items are not returnable for a refund if you change your mind, but may be exchanged for a different size or colour within 7 days of delivery, unworn and with tags attached.
• Custom-stitched garments are made to your measurements and cannot be returned or exchanged for change of mind. If a garment is faulty, or does not match the measurements recorded on your order, we will put it right at no cost to you.
• Nothing here removes your rights under Sri Lankan consumer protection law for goods that are faulty or not as described: faulty goods are always eligible for repair, replacement or a full refund.

To exchange a ready-made item, it must be:

• Unworn, unwashed and unaltered.
• In its original condition, with any tags still attached.
• Sent back to us within 7 days of the delivery date.

Start an exchange by contacting support@irofashion.com with your order reference (it looks like IRO-S-… and appears in your order history). We will confirm availability of the replacement and the return address before you send anything.

Return postage for a change-of-mind exchange is paid by you. Where an item is faulty or we sent the wrong thing, we pay.

If the size or colour you want is unavailable, we will offer an alternative item or store credit.

A made-to-measure garment is cut for one person and cannot be sold to anyone else, so we cannot accept it back simply because you have changed your mind. This is the normal position for bespoke tailoring and is why we take time over measurements before cutting.

We will always put things right, free of charge, where:

• The garment does not match the measurements recorded on your order.
• There is a fault in our workmanship: stitching, finishing or construction.
• The garment is not the design, fabric or colour that was agreed.

Where the recorded measurements were followed correctly but the fit is not what you hoped for, we will quote for an alteration. Please raise any fit concern within 7 days of receiving the garment, before it is worn, washed or altered elsewhere.

Where you supplied the fabric, we cannot be responsible for faults, shrinkage or colour behaviour inherent in that fabric.

Tell us within 48 hours of delivery and send a photograph if you can. We will offer a repair, a replacement or a refund, and we will cover the cost of returning the item.

• Custom-stitched and altered garments, except as described above.
• Items made from fabric you supplied, except for faults in our workmanship.
• For hygiene reasons, undergarments, hosiery, and earrings or other pierced jewellery.
• Items damaged by wear, washing or alteration after delivery.

Refunds are issued for faulty or incorrect items, for orders we cannot fulfil, and for cancellations described below. Approved refunds are made to the original payment method. Once we have received and inspected the returned item, we aim to issue the refund within 5 to 7 business days; your bank may take longer to show it.

Delivery charges are refunded when the return is our fault. Deposits paid towards custom stitching are non-refundable once material has been cut, because the material and labour have already been spent.

You may cancel a ready-made order at no cost any time before it is dispatched, and we will refund you in full. A custom stitching order may be cancelled at no cost before cutting begins; after that, the deposit is retained to cover the material and labour already spent.

Email support@irofashion.com, call 071 628 5427, or visit us at 170/A, Thewatte, Gamagoda Rd, Kalutara 12016, Sri Lanka. Please do not send an item back before we confirm the address.