Delivery policy

We deliver across Sri Lanka via [courier partner name]. We do not currently ship outside Sri Lanka. [confirm whether international shipping is offered]

You are also welcome to collect from our workshop at 178 Thevaththa Gamagoda, Kalutara South, Sri Lanka, [collection hours]. Please wait for our message telling you the order is ready before travelling.

• Colombo and suburbs: [Colombo delivery charge].
• Other districts: [outstation delivery charge].
• Free delivery on orders above [free delivery threshold, if any].
• Collection from the workshop is free.

The exact charge for your order is calculated at checkout and shown before you pay. It also appears on the order in your order history.

• Ready-made items. Dispatched within [dispatch time for ready-made] of payment being confirmed, and typically delivered within [delivery time for ready-made].
• Custom stitching. Lead time depends on the garment and on how busy the workshop is — typically [custom stitching lead time] from the point measurements and material are settled. We confirm a date with you when we accept the request.

These are estimates, not guarantees. Festival seasons, fabric availability and courier delays can move them, and we will tell you as soon as we know.

The current status of every order is shown in your account, with payment status and delivery status listed separately. If you ordered as a guest, quote your order reference (IRO-S-…) when you contact us. [confirm whether courier tracking numbers are shared]

Please give an address where someone can receive the parcel during working hours, and a phone number the courier can reach. If delivery fails because nobody was available or the details were wrong, a redelivery may be charged.

Check your parcel on arrival. If it is damaged or something is missing, tell us within [window to report damage or shortage] and send a photograph if you can — see our returns and refunds policy.

[confirm whether cash on delivery is offered, and any fee]

If your order has not arrived within [lost parcel reporting window] of the expected date, contact us at [customer contact email] or [customer contact phone]. We will raise it with the courier and, once it is confirmed lost, resend the order or refund you.