Delivery policy

We deliver across Sri Lanka via our courier partners. We do not currently ship outside Sri Lanka.

You are also welcome to collect from our workshop at 170/A, Thewatte, Gamagoda Rd, Kalutara 12016, Sri Lanka, Monday to Saturday, 9.00am to 6.00pm. Please wait for our message telling you the order is ready before travelling.

• Colombo and suburbs: Rs. 400.
• Other districts: Rs. 500.
• Free delivery on orders above Rs. 15,000.
• Collection from the workshop is free.

The exact charge for your order is calculated at checkout and shown before you pay. It also appears on the order in your order history.

• Ready-made items. Dispatched within 2 to 3 business days of payment being confirmed, and typically delivered within 2 to 4 business days of dispatch.
• Custom stitching. Lead time depends on the garment and on how busy the workshop is, typically 2 to 3 weeks from the point measurements and material are settled. We confirm a date with you when we accept the request.

These are estimates, not guarantees. Festival seasons, fabric availability and courier delays can move them, and we will tell you as soon as we know.

The current status of every order is shown in your account, with payment status and delivery status listed separately. Where the courier provides a tracking number, we share it with you at dispatch. If you ordered as a guest, quote your order reference (IRO-S-…) when you contact us.

Please give an address where someone can receive the parcel during working hours, and a phone number the courier can reach. If delivery fails because nobody was available or the details were wrong, a redelivery may be charged.

Check your parcel on arrival. If it is damaged or something is missing, tell us within 48 hours and send a photograph if you can. See our returns and exchanges policy.

We do not currently offer cash on delivery. Payment is settled when you place your order (as directed at checkout) or in person when collecting from the workshop.

If your order has not arrived within 7 days of the expected date, contact us at support@irofashion.com or 071 628 5427. We will raise it with the courier and, once it is confirmed lost, resend the order or refund you.